Mission to improve your app

What Information We Collect and Why

Below, we’ve detailed the types of personal data we collect, the purposes for which it is processed, and the legal bases for doing so.

1. To Provide Access to Our App

Data Collected:

• Google Account® information
• Automatically collected data, including:
  • Email
  • Ad ID
  • Location data
  • Device or app history

Legal Basis: Contract (Terms of Use)

Retention Period: As long as the App remains installed on your devices

2. Safety and Security

Data Collected: Google Account® information

Legal Basis: Legitimate interest

Retention Period: As long as the App remains installed on your devices

3. Customer Support

Data Collected:

• Google Account® information
• Automatically collected data

Legal Basis: Contract (Terms of Use)

Retention Period: As long as the App remains installed on your devices

4. Communications on Our Behalf

Data Collected:

• Google Account® information
• User details such as name, email address, and surname

Legal Basis: Contract (Terms of Use)

Retention Period: As long as the App remains installed on your devices

5. Marketing Purposes

Data Collected: Automatically collected data

Legal Basis: Legitimate interest

Retention Period: As long as the App remains installed on your devices

6. Compliance with Legal Obligations

Data Collected: Automatically collected data

Legal Basis: Legitimate interest

Retention Period: As long as the App remains installed on your devices

7. Research and Development

Data Collected: Automatically collected data

Legal Basis: Legitimate interest

Retention Period: As long as the App remains installed on your devices

This Privacy Policy is designed to provide clarity and transparency about how your personal data is handled. If you have any questions or concerns, feel free to reach out to us. Thank you for trusting Phone Keeper, Antivirus to safeguard your data!

8. Microsoft Clarity Analytics

We use Microsoft Clarity to capture how you look at and interact with our mobile application through behavioral metrics, heatmaps, and session replay to improve our product and user experience.

Data Collection and Usage:

• Data Collected: Application usage data, user engagement metrics, and behavioral patterns (such as taps, scrolling, and navigation paths). Microsoft Clarity may also collect anonymized device information and system telemetry.
• No Sensitive Data Collected: We do not collect, store, or transmit any sensitive personal data, financial information, authentication credentials, or Personally Identifiable Information (PII) through this service. All user interaction data is strictly anonymized.
• Purpose: This data is used solely for optimization, troubleshooting, and improving the app's functionality and user interface.
• Privacy Assurance: Microsoft Clarity does not track or collect personally identifiable information (PII) or sensitive personal data. All captured data is anonymized and handled in accordance with Microsoft’s privacy standards.

For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

Log Data

We collect specific technical data whenever the App encounters errors. This "Log Data" helps us diagnose issues and improve the App’s functionality. The information collected may include:

• Your device’s Internet Protocol (IP) address
• Device name and model
• Operating system version
• App settings at the time of the error
• Date and time of use
• Other diagnostic information

This data is gathered using third-party tools and is used strictly for debugging and enhancing your experience.

Cookies

Cookies are small data files that store information, often serving as unique identifiers. While the App itself does not use cookies, third-party services integrated into the App may employ them to provide their functionality.

Third-Party Service Providers

We collaborate with third-party service providers for the following purposes:

• To enhance and streamline our services
• To fulfill requests or tasks on our behalf
• To provide App-related functionalities
• To analyze App usage patterns

These third parties may access your personal information but are contractually obligated to use it only for the tasks assigned to them and to maintain confidentiality.

Data Security

Your trust is important to us, and we strive to protect your personal information using industry-standard security measures. However, no method of data transmission or storage is entirely secure. While we do our best to safeguard your data, we cannot guarantee its absolute security.

Links to Third-Party Sites

Our App may include links to external websites. If you click on such a link, you will be directed to a third-party site. Please note that these websites operate independently, and we encourage you to review their privacy policies. We are not responsible for the content, privacy practices, or operations of these external sites.

Children’s Privacy

Our App is not intended for users under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware of such data being shared with us, we will promptly delete it from our systems.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Your Rights Under the CCPA

If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA). These rights ensure transparency and control over how your personal data is collected, used, and shared.

Your Rights Include

Right to Be Informed

You have the right to know what categories of personal data we collect and the purposes for which it is used.

Right to Access

You can request and receive detailed information about personal data collected about you over the past 12 months, including data disclosed to third parties for direct marketing purposes.

Right to Know Specific Information

You may request details about:

• The categories of personal data we collect.
• The sources of this personal data.
• The commercial or business purpose for collecting or sharing your data.
• The categories of third parties with whom we share your data.
• Specific pieces of personal data we hold about you.

Right to Erasure

You have the right to request the deletion of personal data we have collected within the last 12 months, subject to certain legal exceptions By contacting us by email at[email protected].

To help us verify your request and locate your account, please include the following details in your message:

1. The email address associated with your account;
2. The device model you use to access the application; and
3. Your Google Advertising ID (Google Ad ID). (To find your Google Advertising ID: Settings > Google > Ads and check the value at the bottom of the screen.)

Upon receiving your request, we will review and process it in accordance with applicable data protection laws. Once your identity and ownership of the account are verified, all associated personal data will be permanently deleted, unless retention is required by law or for legitimate business purposes (such as preventing fraud or ensuring compliance).

We will notify you by email once your data has been deleted or if additional information is required to complete your request.

Right to Non-Discrimination

You will not face discrimination for exercising your rights. This means:

• We will not deny you access to products or services.
• You will not be charged different prices or fees, or offered different levels of quality or benefits.

How to Exercise Your CCPA Rights

To exercise your CCPA rights, you can contact us via email using the contact information provided below. We will respond to your verified request within 45 days. If more time is required due to legitimate reasons, we will notify you and may extend the response period by an additional 45 days.

Do Not Sell My Personal Information

We do not sell personal information. However, if you wish to opt out of the use of your personal data for interest-based advertising purposes or other activities that may be interpreted as "sales" under CCPA, you can do so by:

• Deleting the App from your device.
• Opting out through each browser you use, as opt-outs are browser-specific.

Your California Privacy Rights

Under California Business and Professions Code Section 22581, California residents under the age of 18 who are registered users of online services can request the removal of publicly posted content or information.

To request such removal, contact us using the information below, and include the email address associated with your account. Please note:

• The request does not guarantee complete or comprehensive removal of content or information posted online.
• Certain circumstances may prevent full removal, such as legal obligations or if the information was shared with third parties.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When updates are made:

• A new version of the Privacy Policy will be published on this page.
• The "Last Updated" date at the top of this Privacy Policy will be revised.
• You will be notified of significant changes before they take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data. All changes take effect immediately upon being posted on this page.

Contact Us

We value your feedback and are here to address your concerns. If you have any questions about this Privacy Policy, suspect misuse of your personal data, or want to learn more about your privacy rights, feel free to contact us at:

📧 [email protected]

We will do our best to respond promptly and provide clear answers to your inquiries.